Most insurance companies provide information on previously-submitted electronic dental insurance claims. DOM provides the means to get that information using Real-Time Dental Claims Status, which is bundled with the Real-Time Eligibility service. The DOM Insurance Form Viewer instantly obtains claim information from the insurance company servers, including details such as status, and if paid, payment amount, date, and even check number.
Real Time Claims Status is a valuable tool to learn about unpaid claims that appear on the DOM Insurance Tracking report. Most practices using DOM, regard the Insurance Tracking Report as an exception report. When an e-claim is not paid promptly, the office queries the insurance company using the Real Time Dental Claims Status.